Service Agreement and Terms of Service

Effective date: October 21, 2026

This Service Agreement (the “Agreement”) is between you (the “Customer”) and MR. EURO CLEANING LLC, doing business as Mr. Euro Cleaning, of 11788 Richmond Trail, Parrish, FL 34219 (“Mr. Euro Cleaning”, “we”, “us”). By booking our services by phone, email, through our website, or through our online booking system, you accept and agree to this Agreement.

1. Services

We provide professional deep cleaning of upholstered furniture and mattresses (the “Service”) at the address you specify (the “Premises”), within our service area of 25 miles from Parrish, FL. The Service covers the items agreed with you at the time of booking. A technician will attend the Premises at the scheduled date and time window to perform the Service in a professional and timely manner.

2. Quotes and Pricing

Prices given by phone, message, email, or through the booking system are estimates based on the information and photos you provide. The final price is confirmed on site after inspection, before work begins. If the actual items, sizes, or condition differ from the description given at booking, the price is adjusted accordingly and agreed with you before we start. Additional items such as recliners, ottomans, chaises, extra seats, and loose cushions are charged according to our current price list. The minimum order for any Service is $130.

3. Customer Responsibilities

You agree to:

• Provide safe, unobstructed access to the areas where the Service will be performed.
• Provide access to water and electricity needed for our equipment.
• Secure or remove fragile, breakable, or valuable items, including cash, jewelry, art, and antiques, from the work area before we arrive.
• Tell us in advance about any hazards, risks, or specific fabric care requirements you are aware of.
• Keep children and pets away from the equipment and work area during the Service, and secure pets so they cannot escape while doors are opened.

4. Pet Stains, Odors, and Hair

We are a pet friendly company, and we treat pet stains and odors with professional products and equipment. Please understand that pet accidents are among the most difficult issues to treat. Urine can permanently damage fibers and dyes, and odors can remain in the padding or frame beyond the reach of surface cleaning. We will always treat the issue to the best of our ability, but complete removal of pet stains, odors of any origin, or pet hair cannot be promised. Cleaning also does not include full hair removal; vacuuming excessive hair before the appointment helps achieve the best result.

5. Stains and Fabric Limitations

We inspect the upholstery before cleaning and will point out problem areas in advance where possible. Some stains are permanent by nature, including stains caused by bleach, acids, permanent dyes, and some pet accidents, and no cleaning method can remove them. Upholstery made of natural materials such as cotton, linen, or viscose is delicate: strong solutions cannot be used on these fabrics, older stains may not come out, and color absorbed from clothing or bedding cannot be corrected. Cleaning can make existing wear, fading, or discoloration more visible once soil is removed. We are not responsible for pre-existing damage, old stains or burns, or for wear and discoloration that cleaning reveals but did not cause.

6. Mold and Pests

For health reasons, we do not clean furniture or mattresses contaminated with mold, bedbugs, fleas, cockroaches, or other visible insects. If such contamination is found on arrival, the Service will be refused. Please take this into account when booking.

7. Drying Time

Drying time depends on the fabric, the level of soiling, humidity, and air movement, so an exact drying time cannot be promised. In most cases upholstered furniture and mattresses dry within 6 to 20 hours. Running a fan or air conditioning after the Service speeds up drying.

8. Cancellation, Rescheduling, and Access

You may cancel or reschedule free of charge if you let us know at least 24 hours before your scheduled appointment time, by phone, text, or email. If you cancel or reschedule with less than 24 hours notice, a fee of $50 applies. The same fee of $50 applies if we arrive and cannot perform the Service because access to the Premises is not provided, the address given was incorrect, or we are turned away on arrival. If, due to an emergency or unforeseen circumstances, we cannot arrive as scheduled, we will offer to reschedule at a mutually agreed time.

9. Payment

Payment is due upon completion of the Service. We accept credit and debit cards, payment through our online booking system, cash, and Zelle. If payment is not made at the time of Service, the balance remains due, and we may pursue collection of the amount owed, including reasonable collection costs, as permitted by law.

10. Complaints, Damage, and Liability

If you are not satisfied with the Service, or if you believe an accident, breakage, or damage occurred because of our work, please contact us within 48 hours of completion by phone or email. We will review the issue promptly and, where reasonable, return to re-clean the affected area or otherwise resolve the problem. You agree to give us the opportunity to inspect and address the issue before seeking other remedies. We are not responsible for damage to valuable or fragile items that were not removed from the work area, or for pre-existing damage. To the extent permitted by Florida law, our total liability in connection with a Service is limited to the price paid for that Service.

11. Before and After Photos

To document our work and show real results, we may take photographs of the furniture or mattress before and after cleaning and use them on our website, our Google profile, and our social media pages. Photos show the serviced items only and never show people or your address. If you do not want photos of your items used, simply let us know in writing (by email or text) before the appointment or tell the technician during the visit, and we will not publish them.

12. General Terms

This Agreement is published on our website, and the version posted at the time of your booking applies to your Service. We may update this Agreement from time to time; updates take effect when posted on this page. This Agreement is governed by the laws of the State of Florida.

Questions about this Agreement: Mr. Euro Cleaning, phone +1 941-418-6178, email Mr.Euro.Cleaning@gmail.com.